Impact of Nurse-Patient Communication on Patient Satisfaction

Abstract

Effective nurse-patient communication is a cornerstone of quality healthcare and significantly influences patient satisfaction, treatment adherence, and clinical outcomes. This systematic review examines the impact of nurse-patient communication on patient satisfaction across various healthcare settings. A comprehensive literature search was conducted using PubMed, Scopus, Web of Science, CINAHL, and Google Scholar for studies published between 2010 and 2024. Twenty-nine studies, including cross-sectional studies, qualitative research, and interventional studies, met the inclusion criteria. Evidence indicates that effective communication—characterized by clarity, empathy, active listening, cultural competence, and responsiveness—enhances patient satisfaction, reduces anxiety, improves adherence to treatment, and fosters trust in healthcare providers. Barriers such as workload, inadequate communication skills, language differences, and organizational constraints were identified as limiting factors. Strategies such as communication skills training, structured nurse-patient interaction protocols, and culturally sensitive approaches are essential for improving communication quality and patient satisfaction