A Comparative study to assess mothers perception and satisfaction regarding care of neonates in MNCU and NICU at tertiary level facility

Abstract

Mother-centered neonatal care has emerged as a crucial component of quality healthcare delivery, particularly in specialized units such as Mother Newborn Care Units (MNCUs) and Newborn Intensive Care Units (NICUs). Mothers’ perception and satisfaction with neonatal care significantly influence healthcare utilization, bonding, breastfeeding practices, and overall neonatal outcomes. This review article aims to analyze and compare existing literature on mothers’ perception and satisfaction regarding neonatal care provided in MNCUs and NICUs at tertiary-level healthcare facilities. Key domains reviewed include quality of care, communication, emotional support, infrastructure, involvement in care, and staff behavior. Findings from national and international studies suggest that while NICUs offer advanced life-saving care, MNCUs often provide better maternal involvement and satisfaction due to family-centered practices. Understanding these differences is essential for improving neonatal services and promoting holistic mother–newborn care.