Impact of Patient-Centered Care on Patient Satisfaction in Tertiary Healthcare Settings

Abstract

Background: Patient-centered care (PCC) has become a fundamental
approach in modern healthcare systems, emphasizing individualized
care, shared decision-making, and respect for patient preferences.
In tertiary healthcare settings, where complex care is delivered, PCC
plays a critical role in determining patient satisfaction and overall
quality of care.
Objective: To assess the impact of patient-centered care on patient
satisfaction in tertiary healthcare settings and identify key factors
influencing satisfaction levels.
Methods: A descriptive cross-sectional study was conducted among
250 patients admitted to tertiary hospitals. Data were collected using
structured questionnaires measuring PCC domains (communication,
emotional support, respect, involvement) and patient satisfaction.
Statistical analyses included correlation and regression.

Results: A strong positive correlation was found between PCC and patient
satisfaction (r = 0.68, p < 0.001). Communication and involvement in
decision-making were the strongest predictors of satisfaction. Barriers
included lack of time, overcrowding, and inadequate emotional support.
Conclusion: Patient-centered care significantly improves patient
satisfaction in tertiary settings. Enhancing communication, shared
decision-making, and continuity of care can lead to better healthcare
outcomes.