Factors Affecting Client Satisfaction in a Large Community-based Youth Mental Health Promotion Programme (Yuva Spandana) in Karnataka, India

  • Lavanya Garady Department of Epidemiology, Centre for Public Health, NIMHANS, Bengaluru, Karnataka, India.
  • Banandur S Pradeep Department of Epidemiology, Centre for Public Health, NIMHANS, Bengaluru, Karnataka, India.
  • Mutharaju Arelingaiah Department of Psychiatric Social Work, NIMHANS, Bengaluru, Karnataka, India.
  • Gopalkrishna Gururaj Department of Epidemiology, Centre for Public Health, NIMHANS, Bengaluru, Karnataka, India.
  • Sathya Velu R Department of Epidemiology, Centre for Public Health, NIMHANS, Bengaluru, Karnataka, India.
  • Gireesh HJ Department of Epidemiology, Centre for Public Health, NIMHANS, Bengaluru, Karnataka, India.
  • Jyoti M Koujageri Kuvempu University, Shimoga, India.
  • Sateesh L Sajjanar Department of Youth Empowerment and Sports, Bengaluru, Karnataka, India.
  • MS Ramesh Department of Youth Empowerment and Sports, Bengaluru, Karnataka, India.
  • Srinivas K IAS, Department of Youth Empowerment and Sports, Bengaluru, Karnataka, India.
Keywords: Youth Mental Health Promotion, Client Satisfaction, Mental Health Promotion, Youth Programme, Yuva Spandana

Abstract

Background: Yuva Spandana is a unique Youth Mental Health Promotion program implemented across Karnataka. Guidance centres named Yuva Spandana Kendras (YSKs) are established within every district stadium in Karnataka. Trained youth named Yuva Samalochakas and Yuva Parivarthakas provide guidance and support services for any youth attending YSKs with issues. Clients being the ultimate beneficiaries of the program, this study was planned to know their satisfaction perspectives in order to understand service delivery components of a large unique mental health promotion model.

Methods: Telephonic interviews were conducted among 140 randomly selected clients visited YSKs between August to October 2018. Multivariate Linear Regression was performed with CS as outcome and a host of hypothesized variables as potential exposures that contribute towards CS. All variables significantly associated with outcome (p<0.10) in univariate and which changed the β-coefficient of atleast one preceding variable by 10% was retained in the multivariate model.

Results: For every unit increase in cleanliness score at YSK, CS increased by 30% (Adj β = 0.30; 95% CI=0.11-0.50). For every unit increase in level of confidentiality maintained at YSK, CS increased by 26% (Adj β = 0.26; 95% CI=0.09-0.43).CS increased among clients who felt multiple options were provided "to a great extent"(Adj β = 1.2; 95% CI=0.15-2.24) and "to a moderate extent"(Adj β = 0.92; 95% CI= -0.01-1.86) to resolve their issue/problem.

Conclusion: Cleanliness, level of confidentiality by support provider and providing multiple options provided at YSK are associated with increased CS among clients.

How to cite this article:
Garady L, Pradeep BS, Arelingaiah M, Gururaj G, Sathya VR, Gireesh HJ, Koujageri JM, Sajjanar SL, Ramesh MS, Srinivas K. Factors Affecting Client Satisfaction in a Large Community-based Youth Mental Health Promotion Programme (Yuva Spandana) in Karnataka, India. Epidem Int. 2021;6(4):16-22.

DOI: https://doi.org/10.24321/2455.7048.202117

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Published
2021-12-31
Issue
Vol. 6 No. 4 (2021): Epidemiology International
Section
Research Article

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