A study to assess the level of satisfaction regarding nursing care among patients in post-operative care units of a selected hospital of New Delhi.
Abstract
Background: Patient satisfaction in the measure of quality of care in a health care setting. According to existing statistics, it reflected that the number of post-operative care unit patients is steadily increasing Measuring the level of patient satisfaction with nursing care is an important determinant to evaluate whether patients’ needs and expectations are fulfilled which can help nurses to plan appropriate nursing interventions for the patients. The present study was conducted with the aim to assess the level of satisfaction regarding nursing care among patients in post - operative care units of a selected hospital of New Delhi. The study was guided by Donabedian model. The objectives of the study were
- To assess the level of satisfaction among patients regarding nursing care who are admitted in post-operative care units.
- To seek association between level of satisfaction among patients with the selected demographic variables.
Material and Methods: Using cross sectional design, the study was conducted in the month of January 2022. Fifty patients of age group 18-60 admitted in general abdominal post-operative units of Lal Bahadur Shastri Hospital, Delhi were selected by purposive sampling technique. A pre-validated patient satisfaction assessment inventory questionnaire was used for the assessment of level of patient satisfaction to nursing services. The score of the questionnaire ranged between 25-100.
Results: Data was analysed and interpreted using both descriptive and inferential statistics. Most of the study subjects 30(60%) were satisfied, 17(34%) were extremely satisfied and only 3(6%) were dissatisfied with nursing services. There was no signification Conclusion: The study concludes that the study subjects of post-operative care units were just satisfied with nursing care and their satisfaction was found to be more in the domain of nursing care followed by provision of privacy and then to nurses’ communication & information.
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